Frequently asked questions

No. Threads will only log emails that are associated with contacts that already exist in HubSpot. Threads does not create new contacts in HubSpot.

To sync your Threads and HubSpot accounts, first log in to your Threads account using your unique Threads website (Hint: It will look something like yourcompany.threads.cloud). Then hover over your initial in the top right hand corner and click the “Link to HubSpot” button. Once connected pleases allow 10-15 minutes to start seeing emails appearing.

No. Threads will only import emails where a contact in HubSpot already exists. If there are other email addresses/ domains that you want to exclude just let us know and we can also make sure they are not imported into HubSpot. Just let us have a list of any ‘excluded’ emails/ domains before you start your HubSpot sync. Please note that as standard Threads will not ingest emails from the same internal domain. If you need help adding contacts to Hubspot we can create a CSV file of your contacts that are included in the Threads migration for a one-off fee of $250.

Our trial account is limited to the last 30 days of historic email. If you want to go back further than this then you will need to subscribe to Threads or purchase a one off migration package. Once you have purchased a migration, we will send you a questionnaire where you can specify the date range for which you would like the data to be migrated.

Typically any new emails sent or received will be synced to Hubspot within a few minutes but this can vary on throttling imposed by mail clients and also on the size of data being sent/ received and ingested by Threads. If you don’t see your emails appearing in Threads this could be because we are no longer able to access your email account e.g. because you have changed your password. If so, please contact support@threads.cloud (mailto:support@threads.cloud)who will be able to assist you further.

If you terminate your subscription to Threads then any emails that were logged by Threads since the date that you subscribed will remain in HubSpot. However any attachments to those emails will no longer be visible as we will no longer be storing a copy of those attachments for you.

Yes. If you decide at the end of the trial you do not wish to proceed we can remove any imported mails from your HubSpot account as long as Threads is still connected. Simply email sales@threads.cloud (mailto:sales@threads.cloud)and we can arrange this.

All migrations are started manually by the Threads Team. Once payment has been received please allow 48 hours for the team to reach out.

We cannot guarantee a completion date on your migration as this will vary customer to customer but typically the migration will be completed in 2-4 days. The total time taken will be influenced by how many accounts you are migrating and how far back in time you wish to go. It can also be influenced by how many sub folders in your email folder structure and also by throttling limits imposed by third parties e.g. Gmail. We will keep you up to date with regular updates throughout your migration.

This is no problem at all - Please email your list or requirements to sales@threads for a bespoke quote.

Yes, as long as you have access to the email accounts. Your IT Department should be able to assist with this.

At the moment we only integrate with HubSpot but if you are interested in integrating your CRM with Threads then please get in touch!